Intake Queue

Controlled front door for the ICRS Claims Operating System. All final decisions require authorized human approval.

Opportunity IntelligencePrototype only. No live HighLevel data. No live AI. No external messaging.

Total intakes

Eligible

Pursue drafts

Missing info

Referrals

Opportunities

AI recommendations are drafts. Human approval is required for every disposition.

Opportunity	Scenario	State	Peril	Eligibility	Score	Confidence	Recommendation
Residential Fire — Mock Homeowner A	Residential fire	UT	Fire	Eligible	76	74	Pursue — Priority	Open
Commercial Water Loss — Mock Office Bldg B	Commercial water loss	UT	Water	Eligible	72	76	Pursue	Open
Multifamily Freeze Loss — Mock Apts C	Multifamily freeze loss	UT	Freeze	Eligible	72	76	Pursue	Open
Commercial Hail Loss — Mock Retail D	Commercial hail loss	UT	Hail	Eligible	74	78	Pursue	Open
Tornado Loss — Mock Residence E	Tornado loss	UT	Tornado	Eligible	78	82	Pursue — Priority	Open
Hurricane Wind + Flood — Mock Coastal F	Hurricane wind and flood issue	FL	Hurricane	Executive review required	66	70	Refer to Licensed Partner	Open
Existing Client — New Claim (Mock)	Existing client with a new claim	UT	Water	Existing client service request	77	81	Pursue	Open
Claim Navigator Consultation — Mock G	Claim Navigator opportunity	UT	Water	Eligible	55	59	Paid Claim Navigator Consultation	Open
Outside ICRS Licensing — Mock H	Claim outside ICRS licensing	TX	Fire	Third-party referral	53	57	Refer to Licensed Partner	Open
Incomplete Intake — Mock I	Incomplete intake	UT	Unknown	Missing minimum information	24	28	Hold for Missing Information	Open
Possible Duplicate — Mock J	Duplicate contact	UT	Hail	Possible duplicate	53	57	Hold for Missing Information	Open
Spam / Invalid — Mock K	Spam record	n/a	Unknown	Spam blocked	0	4	Spam / Invalid	Open
Vendor Inquiry — Mock L	Vendor inquiry	UT	Unknown	Ineligible	10	14	Vendor / Third-Party Inquiry	Open
High-Value Strategic Referral — Mock Portfolio M	High-value strategic referral	UT	Wind	Manually approved	81	85	Pursue — Priority	Open
Low-Value Uneconomic Claim — Mock N	Low-value uneconomic claim	UT	Water	Eligible	43	47	Decline	Open
DOL Outside Policy Period — Mock O	Policy dates that do not include the reported loss date	UT	Water	Executive review required	51	55	Executive Review Required	Open
Wrong Policy Uploaded — Mock P	Wrong policy uploaded	UT	Hail	Needs claim-purpose review	55	59	Hold for Missing Information	Open
Flood Policy Missing — Mock Q	Flood policy missing	LA	Water	Eligible	55	59	Refer to Licensed Partner	Open
Roof Warranty Missing — Mock R	Roof warranty missing	UT	Hail	Eligible	68	72	Conditional Pursuit	Open
Strong Pre-Loss Documentation — Mock S	Strong pre-loss documentation	UT	Water	Eligible	80	84	Pursue	Open
No Pre-Loss Documentation — Mock T	No pre-loss documentation	UT	Hail	Eligible	61	65	Pursue After Additional Investigation	Open