Large Loss Command Center
LR
Front Office · HighLevel

Voice-AI Intake Review

Voice-AI calls are never auto-treated as legitimate claim opportunities.

Placeholder — Not Live
Voice-AI Intake ReviewPrototype records. Transcript storage location (CC vs GHL) is an outstanding owner decision.
Total calls
4
Pending review
1
Approved for intake
1
Rejected
1

Calls

Anonymized homeowner (UT)
+1-***-***-4421 · call_ghl_11A
Pending
Classification
Legitimate large-loss claim
Spam assessment
Not spam
Transfer
Transferred to human
Consent
Recorded — disclosed
Call date
2026-07-02 15:41
Duration
7m 52s
Large loss
Homeowner reports total kitchen loss with smoke throughout upstairs; State Farm adjuster assigned; wants a second opinion.
“...adjuster came out yesterday and said contents was maybe forty thousand but our stuff is way more than that...”
Missing: Confirmed loss date, Policy number, Photos
Anonymized caller (unknown)
+1-***-***-0007 · call_ghl_12B
Rejected
Classification
Confirmed spam
Spam assessment
High risk
Transfer
Dropped
Consent
Recorded — disclosed
Call date
2026-07-04 02:18
Duration
1m 44s
Robocall pattern — no coherent claim purpose.
“...press one to speak with a warranty specialist...”
Anonymized contractor (ID)
+1-***-***-9911 · call_ghl_13C
Referred
Classification
Vendor / third-party
Spam assessment
Low risk
Transfer
Voicemail
Consent
Recorded — disclosed
Call date
2026-07-05 18:07
Duration
3m 18s
Vendor / 3rd-party
Roofing contractor asking to be added to preferred vendor list — no claim.
“...we do storm restoration up in the Teton area...”
Missing: Contractor licensing, Insurance certificate
Anonymized existing client (UT)
+1-***-***-2288 · call_ghl_14D
Approved for intake
Classification
Existing client — new loss
Spam assessment
Not spam
Transfer
Transferred to human
Consent
Recorded — disclosed
Call date
2026-07-07 13:12
Duration
6m 56s
Large lossExisting client
Existing client reports a new water loss at a rental property; wants ICRS to open a second claim under same organization.
“...different property from the one you handled last year, this one is the rental in Logan...”
Missing: Rental property address confirmation, Tenant displacement details